Provide Remote IT Helpdesk Support
We are seeking IT Helpdesk Consultants to provide technical support to consumers across Australia on the Josari platform through video consultation. Your responsibilities will include:
- Identify possible technical difficulties on a wide range of devices and advise customers of potential solutions
- Troubleshooting and diagnosing technical issues over the phone and in person;
- Proactively troubleshoot issues with clients
- Assist with the installation, upgrading and configuration of devices and applications through video
- Work through complex IT issues and create processes to minimise potential future difficulties for customers.
Coming soon to Android.
With Josari, consumers Australia-wide can contact you for advice. Earn money consulting whilst simultaneously building a base of new customers.
Additional benefits include:
- Increased business exposure / free advertising
- Flexible working arrangements
- Detailed listing for each service you provide
- Income and lead generation opportunities
- Fast Payment solutions
- Low cost of operation
- Set the value of your time
- Set-up multiple accounts for specialties
MAKE MONEY ANYWHERE
Josari allows you to have an additional income on your terms. Get paid what you’re worth for the knowledge you have.
SET YOUR OWN SCHEDULE
Take back control of when you work with Josari. With Josari’s video functionality, you can earn money from anyone, anywhere.
INCREASE YOUR BUSINESS EXPOSURE
Broaden your target market and customer base with Josari. It’s free to list your business and gain additional exposure to new customers.
THE IDEAL CANDIDATE FOR THIS ROLE WILL HAVE/BE:
- Technical support / Helpdesk experience
- Exceptional troubleshooting and problem solving skills
- Knowledge of current IT Technology, functionality of IT systems and smart device applications.
- Strong attention to detail
- Australian based and fluent in English
- Excellent customer service skills
- A secure and broad understanding of IT support, networking, infrastructure and cloud solutions across a range of technologies
- Relevant IT Qualifications